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Translating strategy and policies into executable plans, CSR is integrated within the local business units and part of group management board responsibilities. Recognising the strategic importance of CSR, the chief executive officer (ceo) is directly responsible for CSR.
As from 2008, international CSR meetings have been organised at least once a year together with local CSR committee members and the CSR department at group level. At this meeting, CSR strategy and tactics are discussed, new insights are shared and best practices are exchanged.
GROUP CSR DEPARTMENT
The Corio group’s CSR department prepares the CSR strategy and CSR performance management before it is approved by the Management Board. The specific CSR targets are formulated in consultation with the business units and the CSR steering committee at the headquarters level. The monitoring of progress towards achieving these targets and the sharing of best practices is done by the CSR department at group level. The CSR department also coordinates the integration of CSR within the business operations throughout the entire organisation and ensures consistency in the CSR approach at business unit levels. The CSR department reports directly to the CEO and works closely with the COO, as execution requires strong involvement from the COO and operational managers.
LOCAL CSR COMMITTEES
Each of our six business units has a CSR committee to initiate and handle sustainability issues relating to the development, redevelopment and management of our centres. These committees monitor the local CSR performance versus the strategy and targets and advise the management boards of their business unit on the implementation of the strategy into operational processes, activities and organizational structure within their business unit. They also advise on integrating CSR objectives into the profiles and responsibilities of employees. The committees are made up of Corio personnel from different fields of expertise: facility management, technical management, HR-management, centre management and marketing. They bring their own (local) knowledge of our centres and combine this with expertise from national and international sector organisations and experience garnered through partnerships with specialised companies.
CSR STEERING COMMITTEE
The Group CSR steering committee is an important body that acts as a sounding board for strategic CSR subjects and advises on the implementation of policies and procedures. The steering committee is consulted regularly on strategic CSR issues and overlapping areas of expertise are shared here, such as market research, strategy, legal and Human Resources.
CSR PERFORMANCE MANAGEMENT
Corio uses a variety of tools, processes and indicators to monitor the performance of the centres that we own and manage. They serve to structure our CSR management approach, track results, and inform the company and third-parties about CSR performance. It is based on the measuring entities Key Performance Indicators (KPI’s), targets and Performance Indicators (PI’s). The current CSR performance management approach has been refined and translated into a roadmap towards 2020. This new model has been further adapted to the FMP proposition and the shared value approach meaning that it integrated overall strategy and CSR strategy on one hand and social/ environmental performance and economic performance on the other hand. It can be found throughout this report, divided in the key topics.
THE REPORTING PROCESS
Reporting on CSR-related data internally and externally entails a high reporting burden on the whole company. Since it is a necessary step to take, we want to make the process as efficient as possible. The main objective of a reporting standard we have developed is therefore to ensure that we measure and report things correctly, in other words in an accurate, complete and verifiable way. The Corio CSR reporting manual gives guidance to those involved in reporting the sustainability data by describing what to report, how to report, when to report, roles and responsibilities (who) in the reporting process and reporting definitions. It is aimed at ensuring reliable and robust CSR data gathering in a consistent fashion. The Corio reporting criteria included in the manual are mainly based on the Global Reporting Initiative guidelines. www.globalreporting.org
ROLES AND RESPONSIBILITIES IN THE REPORTING PROCESS
Corio business units report semi-annually on CSR performance to Corio Group. They are responsible for sending in an accurate, complete and verifiable dataset. The Group CSR department is responsible for the consolidation and reporting of CSR data. Our system follows a validation protocol, the purpose of which is to check whether reported data by one group of respondents deviates significantly from data from other respondents or from data that was reported the previous year. If significant deviations are detected, the data needs to be checked and/or explanations for the deviations need to be given. This department refers back to the business units with questions and feedback. When all data is validated, it is presented to the Management Board of the Group. and discussed with the CSR steering committee. The database is then officially closed upon Management Board approval and data can be reported on online, in the half-year report and the annual CSR report.